Except, this wasn’t the same old tech show. And there was little talk of things like “end-to-end” solutions or global fixes. The silver bullet we’ve all been seeking was not present at this conference. And it still doesn’t appear that Zillow, Amazon, Google or Tik Tok will be swallowing the biggest players in the industry and imposing a one-size-fits-all technology to save the day. (Thankfully.)
Finally, it would seem that the various CEOs and COOs, operations managers and tech buyers are learning to plan for tech stacks in order to achieve optimal results. They’ve tried, and failed, many times to make the major investment in an alpha production system, only to find their frontline workers using 3rd party phone apps and sticky notes to work around these “global solutions.”
By the way, this is not a knock on production systems. There are a lot of great ones out there. It’s just that few can solve every unique problem or challenge from a one-size-fits-all position.
The decision makers of our industry are realizing that the “best” technologies in the industry may not always be the best fits for their own unique operations. A multi-state title agency focusing on refinance business rarely has identical needs to the family-owned agency that’s built up a two state, multi-office system over four decades of purchase business. So why do we expect the same technology to have the same results for each of them?
We believe that the “traditionalism,” or “conservatism” or just plain stubbornness that once characterized this great industry when it comes to adopting new tech, is giving way to something else: practicality. Planned well, combinations of the right tech—even if it’s all single or simple use solutions which coexist and collaborate—can move mountains.
And that change of collective receptiveness? Well, it not only bodes well for our industry when it comes to new tech. It also portends good things for the adoption of existing tech. Like, say, RON or eClosings.
2022 may be a very good year in many ways. If this trend bears out, it could be a landmark year for us.
There aren’t a lot of business execs, owners or decision-makers out there who haven’t heard of the prestigious Harvard Business School’s Owner/President Management (OPM) Program. And there aren’t a lot of people…um….anywhere, who aren’t aware that Harvard Business School is one of the very best in the world. So we’d like to take a moment to congratulate our own Aaron Davis, who recently completed the 3-year OPM program, becoming an alumnus.
Aaron tells us that this was no ceremonial event—the students worked hard! The class was comprised initially of 180 CEOs from around the world, representing 42 different countries and spanning every industry from real estate to manufacturing to software and more. Once a year, Aaron and the students were required to leave their businesses and families for a month of on-site education. All told, they spent 300 hours in the classroom, 75 hours in small group discussions and more than 500 hours doing class prep. Aaron and the class analyzed over 120 case studies on topics like strategy, finance, leadership, innovation, control, marketing, sales, negotiation, operations and technology.
As you likely already know, Aaron is the visionary behind the FAN, PDS, NTS and AMD brands, driving a single office title agency to become one of the largest national title and real estate businesses in the country. (And, if you know Aaron, you know he would immediately interrupt us to give credit to the hundreds of hard-working folks who helped him with making that vision a reality!). So it was a natural progression for him to immerse himself (when not running his business, of course) in an intensive program designed for CEO’s actively involved in day-to-day operations, with a focus on leadership, assessing strengths and weaknesses, and identifying emerging opportunities.
Like pretty much everything else Aaron sets his mind to, mission accomplished! He can now add one more accomplishment to his list. And we at AMD, FAN and all of the AMD brands congratulate him for this noteworthy achievement.
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