PREPARE FOR YOUR ECLOSING WITH RON

Everything you need to know

WHY IS RON AWESOME FOR HOME BUYERS AND SELLERS?

RON is a superior product to traditional physical closings in nearly every aspect. It empowers buyers and sellers to close securely from any location in the world. No cross-town traffic jams, no canceling because a party cannot make it to the closing, and no trying to leave work early to sign documents.

HOW DO I NEED TO PREPARE?

Watch on what you will need and to expect

What are my requirements?

Photo Id
Computer, Mobile Device, or Tablet
Webcam
Microphone
Speakers or Headset
Strong Internet Connnection

View our FAQ below for any specific questions you may have.

WHAT TO EXPECT DAY OF CLOSING?

1. You will be notified via email when your documents are uploaded and ready to sign (please be sure to check your junk/spam folder for this email).

2. The e-notary witnesses the signatures and will assist you throughout the process (just like an in-person closing).

If you have specific questions about the RON process prior to your closing, please email AskRON@flagency.net

HOW IS IT SAFER?

Notarize uses a patent-pending forensic analysis to verify government issued photo IDs and passports remotely.

When signing, the user must scan the room around them to protect against coaching or coercion of signing documents.

All video signings are recorded for added security.

FAQ

What internet browser am I required to use?: Chrome works best, followed by Mozilla. Internet explorer is not supported.
Do I need to download anything to my phone/laptop to view the closing?: If on your phone, you will be prompted to download the Notarize App to continue. If on your laptop, you will click on the link provided in your email and this will take you to the Notarize website at which time you will simply follow the prompts.
Should my laptop/phone be fully charged?: Yes, or plug it into a charger if you do not have sufficient charge.
If my phone dies or I lose connection midway through the closing, what happens?: If you lose connection at any time during the closing, once you are able to log back in, you will click on the original link provided by Notarize at which time you will be directed back to the last document you were reviewing. You will NOT have to start the process over.
Does my phone/laptop need a camera?: Yes, and you will be prompted by your phone or laptop to allow Notarize to have access to your camera.
How will I know if the camera on my phone/laptop will work?: Notarize will run a systems check on your phone or laptop to insure what you have is compatible. If there are any issued, it will advise you and you will not be able to proceed. You will need to contact your closer immediately should this occur.
Will the internet speed at my house be fast enough?: Once you login to Notarize and begin the process, Notarize will complete a systems check to confirm you have adequate internet speed to facilitate the closing.
If I get an ERROR stating Notarize is not supported in my current internet browser. What do I do?: “Google Chrome” is the preferred browser for Notarize. Mozilla Fire Fox can also work; however, Internet Explorer is not supported. If you do not have Google Chrome on your computer or laptop, please download it at: Click Here.
Do I need to have a witness for the closing?: Your closer will confirm this for you when setting up your RON closing. If you have a witness you would like to use for your closing, this can be accommodated (the witness cannot be related to you or anyone in the transaction nor can they be a party to the transaction). If no witnesses are available, no worries, we can provide them for you.
How do I know when I can sign my documents?: You will receive an email from Notarize once your documents are ready for you to sign. These emails can sometimes go into your “Junk” or “Spam” email folders, so be sure to look there as well.
Can I close in my pajamas?: Well, you certainly can, but keep in mind, this process is being video recorded. They can see you and you can see them.
Is there a number I can call if I need help?: Once you are in the system, there is a direct number you can contact should you have any issues with internet speed during the connection. If you have any questions regarding the closing, you can certainly reach out to your closer directly and they will assist you from there.
Is there an email I can send to for support or questions prior to the closing?: Yes, the email is AskRON@flagency.net