In challenging economic times, it is difficult for company owners to do little more than navigate the storms in front of them.

However, turbulent times are often the very thing that inspires creative entrepreneurs to challenge institutional complacency with current structures and ways of doing business and gives rise to the next wave of change, for example, the pandemic which became a catalyst for the proliferation of remote online notarization (RON).

Not feeling particularly inspired?

Let your frustration be the fuel that fires up your passion for the future.

Here is a template you can follow to make sure your agency is at the forefront of change, bringing innovative ideas to your market as we emerge from the challenges of the current era.

Define Your Purpose

Thinking about the services you provide, the staff you employ, the technology you use and the customers you serve, how would you define your ultimate mission, vision and purpose today, and how might that change in the coming decade as the relationship between real estate services providers and homebuyers, sellers and borrowers evolve?

Reimagine Your Operations

With input from staff, reimagine how a title agency of the future might operate in a different way that better serves the end customer.  What would it take to position your title agency at the forefront of the process rather than on the periphery. Deam big!

Optimize Processes

How would you integrate all of the processes, legal requirements, security systems, communications, and partner connectivity to optimize the flow of information and data to the end product: the closing file? And as a parallel consideration, how would you elevate your connection with the consumer to enhance their understanding of the process and their confidence in moving through the process?

Retool Your Partner Ecosystem

Thinking about what you currently outsource or partnerships that you have established, consider how you can integrate those services more seamlessly into your processes and technology, so your staff has easier and quicker access for verification or follow-up.

Rethink Your Office Space

What will the purpose of the office space be in the future? Will remote work become a permanent fixture in the landscape or will a gathering place for industry partners for purposes of education, socialization and consumer engagement be critical to building relationships? Will RON closings be conducted from a central location to ensure security or will it be a far-flung enterprise?

Get involved

Affordable housing production has lagged for more than a decade. Don’t make it someone else’s problem to solve. Every participant in the real estate business has a stake in the provision of livable and affordable housing in their community. Make it a point to know what is happening on that front in your community and support efforts for the expansion of programs that will help solve this problem for future homeowners.